At Zyluna, we want you to be happy with your purchase. If you receive an item that is damaged, defective, or incorrect, please contact us so we can assist you.

Eligibility for Returns & Exchanges

We accept return or exchange requests when:

  • You received the wrong product or size.
  • The product arrived damaged or defective.
  • The product has a manufacturing issue.

Items must be unused, unworn, unwashed, and in their original condition and packaging.

Items That Cannot Be Returned

We cannot accept returns or exchanges for products that have been:

  • Worn or washed
  • Damaged after delivery due to use
  • Altered in any way
  • Returned without the original packaging or tags, where applicable

Return & Exchange Request

Please contact us within 02 days of receiving your order with your order number and details of the issue. For damaged or incorrect items, we may ask you to provide clear photographs of the product.

Exchange Process

If your exchange request is approved, we will provide instructions for returning the original item. Exchanges are subject to product availability.

Refunds

If a refund is approved, the refund process and method will depend on the original payment method and the circumstances of the return.

Return Shipping

For incorrect, damaged, or defective products received from Zyluna, we will review the issue and advise you regarding return shipping.

Need Help?

For questions about returns or exchanges, please contact us through the contact details provided on our website.